Privacy Policy

Effective date: 11 April 2026 · Operated by Digi Carotene Academy (“Digi Carotene Academy”, “DC Academy”, “we”, “us”, or “our”)

This Privacy Policy describes how we collect, use, store, disclose, and safeguard information when you visit our website, enquire about or enrol in our training programmes, communicate with us, or make a payment for our services. We are committed to protecting your privacy in line with applicable laws in India, including the Digital Personal Data Protection Act, 2023, where applicable.

1. Who we are

Digi Carotene Academy provides instructor-led and blended learning programmes in digital marketing, design, and related professional skills from our centre in Hyderabad, Telangana, India, and through online or hybrid formats where offered.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, email address, phone number (if you choose to provide it on forms or messages), city or country, and similar details you submit when you register, apply, or contact us.
• Educational and professional data: course interests, education level, employment background, portfolio or work samples you share for admission or mentoring.
• Transaction data: fee amounts, payment status, invoices or receipts references, and limited payment metadata processed by our payment partners (we do not store full card numbers on our servers).
• Technical and usage data: IP address, browser type, device type, pages viewed, referring URLs, and approximate timestamps, collected through cookies and similar technologies as described in our Cookie Policy.
• Communications: content of emails, chat messages, or contact form submissions you send to us.
• Classroom and learning platforms: attendance, assignment submissions, quiz scores, and participation records where we use learning tools or learning management features.

3. How we use your information

We use personal information for legitimate business purposes, including to:

• Respond to enquiries, provide programme information, and process enrolments.
• Deliver courses, workshops, mentorship, certifications (where applicable), and student support.
• Process payments, refunds, and financial records in accordance with our Refund Policy and applicable law.
• Improve our curriculum, website, and services through aggregated or de-identified analytics.
• Send administrative messages (schedules, venue or link changes, policy updates) and, where permitted, marketing communications you can opt out of.
• Comply with legal obligations, enforce our Terms & Conditions, and protect the rights, safety, and property of our students, staff, and the public.

4. Legal bases (summary)

Where Indian law requires a basis for processing, we rely on one or more of: your consent (for example, optional marketing or non-essential cookies where required); performance of a contract (enrolment and delivery of training); compliance with legal obligations; and legitimate interests such as securing our systems, improving services, and preventing fraud—balanced against your rights.

5. Sharing and disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist us with hosting, email, analytics, customer support tools, learning platforms, or payment processing, under confidentiality and data-processing terms.
• Payment partners (such as Razorpay or banks) who handle transactions in accordance with their own privacy notices for payment data they control.
• Professional advisers (lawyers, accountants) where necessary.
• Authorities when required by law, court order, or to protect vital interests.

Some service providers may process data outside India. Where we transfer personal data across borders, we take steps consistent with applicable law to ensure appropriate safeguards.

6. Retention

We retain personal data only as long as needed for the purposes above, including statutory retention for accounting and tax records, dispute resolution, and enforcing agreements. When retention periods expire, we delete or anonymise data where feasible.

7. Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or alteration. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and protect your account credentials where applicable.

8. Your rights

Subject to applicable law, you may have the right to access, correct, update, or delete certain personal data; withdraw consent where processing is consent-based; object to or restrict certain processing; and lodge a complaint with a supervisory authority. To exercise these rights, contact us at digicaroteneacademy@gmail.com. We may need to verify your identity before responding.

9. Children’s privacy

Our services are directed at learners who are legally able to enter into contracts in India (typically adults, or minors with parent or guardian consent where we explicitly accept such enrolments). We do not knowingly collect personal information from young children without appropriate authority. If you believe we have collected information from a child improperly, please contact us and we will take appropriate steps.

10. Third-party links

Our website may link to third-party sites or tools. We are not responsible for their privacy practices. Please review their policies before providing information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will be revised when we post a new version on this page. Material changes may also be communicated by email or notice on our website where appropriate.